Ordering Information & Policies for Year 2008

Placing Orders:  

(1) Provide the following information.

• Phone number. If there's a problem filling the order, it's quicker to call you than to write.
• Name and address. If your "Ship to" address is a P.O. Box, please give street address too, in case a carrier other than the U.S. Postal Service is the best way to ship. (Include billing address, if different from "ship to".)
• List the items to be ordered. Include the catalog number, name of item &/or design, color, size, quantity, unit price, and extension-if duplicates are ordered. Calculate the total, and add $5.00 (s&h) for normal delivery. Please contact us, however, for estimates to ship Special Orders, (Cat.# starting with SP or WC) because Special Orders are usually individually made items, such as Chalices, Clerical Stoles, etc. Whatever the artisan charges for shipping, is the amount we add to the invoice for shipping, instead of the $5.00.

(2) Include Payment:

•     All orders must be paid at time of order by credit card, or check, or money order:
•     If by credit card - we accept - American Express, MasterCard, VISA. (Please be sure to include credit card billing address, if different from ship to address.)
 
•     If by check :

• U.S. Residents - Make payable to Uni-Uniques.
• Canadian Residents - Please pay with a credit card.

(3) Submit your order:

• By Secure On-Line Order form:

Click on this link to access the secure on-line order form: UniUniques Order Form
When the "Submit" button is clicked, the order is sent to us, and a "Thank You" message appears on your screen. You can return to the UniUniques Home Page from there, by clicking on the link provided. If the order is incomplete, a different screen appears, asks for the necessary information to complete the order form, and provides instructions for doing so. We will send an e-mail to tell you that we received your order. If you have any questions about the order, please send a message to Sue or Nancy's e-mail listed below.

NOTE: Assurance About Our On-Line Security:
We heard that when the "Submit" button is activated on the "UniUniques Secure On-Line Order Form," some of you receive a message stating that the information you supplied may be transmitted to a non-secure site. ALL of the information you supply on the form is encrypted, which prevents anyone else on the internet to read the information you supplied. When the order reaches our computer, the key that ONLY Sue and Nancy possess decrypts it. After we record the information on paper, the order on our computer reverts back to the encrypted format, until we delete it.

By Fax (Note AC): 585-265-9109

By Phone (Note AC): 585-265-1398
(If you get voice mail instead of a live person, please leave a message, with your phone # and a convenient time to call you, and we'll get back to you A.S.A.P.)

       Uni-Uniques
        P.O. Box 101
       Webster, NY 14580-0101

• We welcome questions via e-mail &/or phone:
  - for most questions - Sue@UniUniques.com or 585-265-1398
  - for questions about UU Fine Art - Nancy@UniUniques.com or 585-248-5688

Return Policy:

You may return any items for exchange, credit, or refund, within 30 days of receipt of purchase - except goods damaged by customer and most Special Orders. Please enclose a copy of the invoice that came with the order, and include instructions about what should be done - exchange, credit, or refund. Return in such a way that the package can be tracked, such as Postal Service with "Delivery Confirmation," or another carrier, such as UPS. UniUniques assumes responsibility for items only upon receipt of them.

Delivery Time:

Orders are ordinarily shipped within 3 business days of receipt of order, through the U.S Postal System. Please keep Invoice (usually packed with order) for reference until order is complete. Some items are shipped directly by supplier, instead of UniUniques. Delivery time varies, depending on point of origin and delivery service used. When placing order, allow 10-14 days to receive goods. Exceptions: Out of stock items may take longer. Special Orders - Catalog #'s starting with SP are ordered from artisans, and may also take longer.

Delivery may be delayed the first 2 weeks of January, while we take inventory, and from approx. June 10 - July 10, when we attend General Assembly and ship much of the UniUniques stock there.

Rush Orders:

If you need a Rush Order, we will do our best to have in stock items "out the door" by the next business day. You may request, at your expense, Priority, (2-3 day) or Express Mail, (1-2 day) delivery.

Shipping & Handling Charges:

• Shipping and handling on most orders, (Except Special Orders) - $5.00
• Delivery via Priority Mail - $5.00 plus actual charges (under 1 lb. +$5.00.)
• Delivery via Express Mail - $5.00 plus actual charges (under 8 oz. +$20.00)
• Special Orders - Shipping charged to us by artisans will be charged to the customer.

Packaging:

Gift Certificates

Church Bookstores

New Products:

Keep checking our WEB SITE for new designs, new items, and price changes. UniUniques provides a way for UU suppliers to reach other UUs. If you have a product you want other UUs to know about, be sure to contact us.